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Get AboutGet About is a door-to-door transportation service for seniors and disabled persons in the Pomona Valley. Get About is funded and sponsored by the cities of Claremont, LaVerne, Pomona and San Dimas and is operated on their behalf by the Pomona Valley Transportation Authority. Community Senior Services provides registration services for Get About.

Riders registered with Get About can travel throughout the Pomona Valley, Monday through Sunday. All they need to do is call the day before their trip. For more information or to register for get About, please call (909) 621-9900. To reserve a ride, call (909) 596-5964.
 
 

Transportation for Seniors and the Disabled

What is Get About?

  • A special service providing transportation for the elderly and disabled persons living in the four cities of Claremont, La Verne, Pomona, and San Dimas.  

    • Get About is a Door-to-Door service. Get About drivers can usually come to your door, but not in all cases. The drivers cannot provide door to door service if the driver determines it is unsafe. Drivers must maintain visual contact with vehicles and be able to legally park and secure them.  Sometimes riders need Get About to make an adjustment to serve them, like changing a pick up location. The Get About policy requests for reasonable modifications is available on our website. For service concerns or if a reasonable modifications to the service is needed, call Pomona Valley Transportation Authority (909) 596-7664

    • Wheelchair accessible vehicles are available.  

    • Get About service is provided using vans, minivans and cabs.  Because of limitations both in terms of funding and vehicle availability, Get About cannot accept requests for specific type of vehicles (for example cabs or minivans). 

  • Because Get About is a shared ride transportation service for many, it cannot offer direct rides, as direct trips would delay service to other riders.

     FOR RIDES CALL:  (909) 596-5964

Who can Ride?

To be eligible to ride Get About, a person must be:

  • A senior citizen (60 years of age or over)
  • A disabled person (of any age)
  • Have your registration on file at the Get About office
  • Each Get About rider may be accompanied by one escort at least 12 years of age. Escorts must pay a fare.

    To Register, Call: (909) 621-9900

  • You will be asked a few questions, like your age and any disabilities you may have. Anyone under the age of 60 may be asked to provide further information. Normally, you can begin reserving rides the following day. Your identification card and information about Get About arrive in a few days but you don't need to wait to begin riding.

     

  • Where can I go?

    Get About offers transportation from anywhere to anywhere in the four cities of Claremont, La Verne, Pomona, and San Dimas.

    Service is also available directly to Montclair Plaza and to the Montclair Hospital Medical Center.  Risers starting trips in the four cities may travel to an extended service area in Covina and Glendora.  These destinations must be east of Grand Avenue, north of the I-10 freeway and south of Foothill Boulevard. Get About also serves Queen of Valley Hospital, West Covina, Cal-Poly Pomona and Mount San Antonio College.  Transfer connections can be made to Omnitrans Access or to the Glendora Mini-bus Service.

    When Can I Travel?

    Everyday except holidays.

    Weekdays....6:00 a.m. - 7:30 p.m.*

    Saturday......8:30 a.m. - 5:00 p.m.*

    Sunday........7:30 a.m. -  5:00 p.m.*

    *last scheduled pick-up time available

    How much does it cost?

    $1.00 each way or you may purchase 12 tickets for $10.00. Trips starting or ending in Get About's western extended service area cost $2.00 per one way trip. See the News/Events section for more information.   Call 621-9900 for details.  Some cities offer special discounts - check with your City Hall for information.

    NOTE: Tickets for nutrition program transportation can be obtained at the meal sites in all four cities.

    HOW DO I USE GET ABOUT?

    How do I reserve a ride?

    Reservations should be made at least one day or up to seven days in advance of your requested trip. All ride reservations are subject to availability. Due to increased ridership and popularity of certain time slots, (weekdays, 8 - 10 am & 12 - 2 pm) it may not always be possible to accommodate the exact time you are requesting. We recommend planning your outings and scheduling your appointments outside of this time range or booking your ride as far in advance as possible to ensure your preferred time. Our agents will offer the first available time slot closest to your requested time. Tuesdays and Thursdays are the busiest and Mondays and Fridays the least busy. If no available time slots suit you, our agents provide you with any other service options.  To make a reservation, call the Get About operator at 596-5964, hearing impaired individuals can initiate a call by dialing 711 and informing the agent the number they are calling. This request can be either via voice or TTY device. The agent will then begin the relay of information from voice to TTY or from TTY to voice depending on the direction of the call. California relay can also be used by those who have speech difficulty and cannot communicate verbally over the phone

    and have the following information ready:

    • Your name
    • The address where you'd like to be picked up
    • The address where you are going, and the time you want to be there.

    If you are in a wheelchair or use mobility aids, please tell the operator.

    When to be ready?

    The operator can assist you in scheduling your pick up so that you will arrive at your destination on time.  You will be given an estimated time for pickup.  The vehicle should arrive within 15 minutes of your scheduled pick up time.  For example if you request a 10:00 a.m. pick up you will be given a 10:00 a.m. to 10:15 a.m. reservation.  Please be ready a little ahead of time.

    Remember that Get About is a shared ride service.  We do not offer direct trips.

    Can I cancel my trip?

    Definitely, cancel your trip if your plans change.  We can service you better if you cancel unneeded trips.  Call 596-5964.

    For Your Safety

    Seat Belts must be worn.  Wheelchairs must have seat belts and be in good condition.

    Get About cannot accommodate mobility devices larger than 30" x 48" or riders in devices with a combined weight (including the device) in excess of 600 lbs.

    We make all reasonable efforts to accommodate our riders, but if your mobility device is larger, we may not be able to transport you because it would damage the vehicle or impose an unreasonable safety hazard.

    Please limit shopping or grocery bags to the amount that can be carried by one person - 5 or 6 bags.

    Get About is funded by:

    • The cities of:  Claremont, La Verne, Pomona, San Dimas
    • L.A. County Metropolitan Transportation Authority
    • U.S. and California Departments of Transportation
    • Donations from community organizations
    • Fares and support from our riders, volunteers, and other interested persons.

    Registration, ticket sales and community outreach for Get About is provided by Community Senior Services.

    Get About Rules of Conduct
    Riders must conduct themselves in a manner safe for themselves and others. Abusive, threatening or obscene language or actions toward passengers, drivers, or other transportation employees is not tolerated.
  • No eating, drinking or smoking on vehicles
  • Riders must have acceptable personal hygiene
  • No audible sounds permitted from any devices on the vehicles (headphones are acceptable)
  • Rule violations may cause suspension of riding privileges from Get About and/or other PVTA transportation services.
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